Client: Dorota Karas, Outside Process Manager and Frank Swolek, Quality Manager
Company: Phillips Medicraft
Industry: Medical Device Manufacturing
Partnership Length: 20+ Years

The Challenge: Supporting Critical Timelines in the Medical Device Supply Chain

The Solution: Reliable Coating with Unmatched Responsiveness

Dorota Karas, Outside Process Manager at Phillips Medicraft, has worked closely with the team at Precision Dip Coating and values how fast and efficient the communication has always been.

“With any questions or emails sent over, I have a response in just a few minutes,” she says. “Everything is quick and very easy.”

From providing immediate updates on job status to ensuring every order ships within the promised timeline—or even sooner—Precision Dip Coating helps keep Phillips Medicraft on schedule and in sync with its own customers.

“Lead time is everything,” Dorota adds. “They always deliver within the provided lead time—and sometimes even sooner.”

More Than Just Coatings: A Partner in Communication and Quality

For Frank Swolek, Quality Manager at Phillips Medicraft, the value of working with Precision Dip Coating goes beyond the product—it’s the support, communication, and reliability that stand out.

“We’re continually impressed with the performance, the quality, and the working relationship,” Frank says. “Their communication helps us provide the right expectations on our side to our customers.”

He also appreciates how proactive the PDC team is when it comes to any quality-related issues: “If there are any type of quality concerns, they communicate them immediately.”

That level of transparency helps the Phillips Medicraft team stay confident, informed, and responsive throughout their own operations.

Trusted by The Medical Manufacturing Industry for Decades

Phillips Medicraft has relied on Precision Dip Coating to help manage the demands of a fast-paced, high-standards industry—and they don’t take that relationship for granted.

“We definitely have a close, committed partnership,” Frank says. “And hopefully we’ll continue that for many more years to come.”

For companies in the medical device space, where customer expectations are high and timing is everything, Precision Dip Coating offers more than coating services—they offer accountability, speed, and partnership.

If your company needs a reliable outside process partner that can keep pace with production schedules and communicate every step of the way, we’d love to show you what a committed relationship with Precision Dip Coating looks like.