Case Study: A True Partnership in Precision — How Ace Machine Relies on Precision Dip Coating for Quality and Communication
Client: Lori Smith, Ace Machine
Industry: Precision Machining and Fabrication
Partnership Length: 15+ Years
The Challenge: Dependable Coating for a Critical Customer Requirement
Ace Machine, a trusted name in high-precision machining and fabrication, relies on key vendors to help them meet the strict demands of their customers—especially when coating is a required specification.
That’s where Precision Dip Coating comes in.
“We were led to work with them based on one of our customer’s requirements,” explains Lori Smith, VP of Sales at Ace Machine. “But they’ve been a great partner—good communicator, parts being shipped on time, etc.”
Over the course of 15 years, what began as a customer-driven need has evolved into a valued, long-term collaboration.
The Solution: Quality Coating with Proactive Support
What sets Precision Dip Coating apart isn’t just meeting expectations—it’s exceeding them.
“We’ve never had a reject from any of their coatings, so the quality is there,” Lori shares. “There was an occasion where they caught a problem and redid the job before they even sent it to us.”
That level of ownership and attention to detail is why Ace Machine continues to trust Precision Dip Coating. Even from a distance—the companies are not located nearby—Lori says communication is always clear and reliable.
“We can’t just run by and see how they’re doing, so the great communication is valued.”
Standing By a Strong Partnership
When asked if she’d recommend Precision Dip Coating to others in the industry, Lori didn’t hesitate.
“I would absolutely feel comfortable recommending them. They have a dedicated team and a proven process in how they wrap their coatings around various parts. They’re a top vendor.”
More Than Just a Vendor—A Business Ally
What truly defines the relationship between Ace Machine and Precision Dip Coating is the sense of partnership. Lori describes working with Bob and Gary as more than transactional.
“I feel like with Bob and Gary that they’re more partners than just vendors. There’s a friendship there. When I’ve run into a problem where I’ve got parts in late and need a rush, they’ve always tried to help out.”
That level of commitment makes a difference not just for the project—but for the business.
“They’re invested in their business, but also invested in the fact that ours is doing well too. And they want to help with that.”
Let Us Handle Your Dip Coating Needs With Precision
In a high-precision world where coating quality can make or break a finished product, Precision Dip Coating brings not just expertise, but trust, responsiveness, and long-term partnership.
If you're looking for a coating provider that functions as part of your team—someone you can count on no matter the challenge—Precision Dip Coating is ready to step in.
Let’s talk about how we can support your production needs with coatings that are on time, on spec, and built on trust.
